Job Description
Join our elite team at the U.S. Department of Veterans Affairs in Albuquerque and make a tangible impact on veterans' lives while enjoying premium weekend-only work schedules. This full-time federal position offers competitive benefits, career advancement opportunities, and the satisfaction of serving those who served our nation. Work in a modern, supportive environment with flexible scheduling options designed for work-life balance.
Responsibilities
- Deliver exceptional customer service to veterans and their families during weekend hours
- Process and manage sensitive veteran benefit documentation with 100% accuracy
- Coordinate with federal agencies and healthcare providers to ensure seamless veteran care
- Maintain strict compliance with HIPAA and federal record-keeping regulations
- Conduct weekend eligibility screenings and benefit enrollment assistance
- Participate in quarterly federal compliance training and security protocols
- Support weekend emergency response coordination for veteran services
Qualifications
- U.S. citizenship (required for federal employment)
- Valid Secret security clearance (or ability to obtain)
- 3+ years of customer service experience in regulated environments
- Proficiency in federal benefits systems (e.g., VBMS, VBA)
- Ability to work independently during weekend shifts with minimal supervision
- Knowledge of military service records and veteran benefits programs
- Strong written and verbal communication skills
- Ability to pass federal background check and drug screening