Job Description
Join our dynamic team at Lubbock County Motor Vehicle Services and become a vital resource for our community! We're seeking a passionate Full-Time DMV Customer Service Representative to deliver exceptional service to residents navigating vehicle registration, license renewals, and title transactions. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your contributions directly impact Lubbock's daily operations. Apply today to start your rewarding career in public service!
Responsibilities
- Process vehicle registrations, title applications, and driver's license renewals with accuracy and efficiency
- Provide clear guidance on DMV regulations, documentation requirements, and fee structures
- Resolve customer inquiries regarding traffic citations, insurance compliance, and license suspensions
- Utilize specialized software to maintain accurate records and process transactions
- Collaborate with team members to streamline service workflows and reduce wait times
- Uphold strict confidentiality standards while handling sensitive personal information
- Contribute to continuous improvement initiatives for customer experience
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- Minimum 1 year customer service experience in fast-paced environments
- Proficiency with computer systems and data entry applications
- Strong knowledge of Texas DMV regulations and procedures
- Excellent communication skills with ability to explain complex processes simply
- Ability to remain calm and professional under pressure during peak service hours
- Valid Texas driver's license with clean driving record
- Bilingual English/Spanish speakers strongly encouraged to apply