Job Description
Join Nebraska's premier DMV team as a Senior Customer Service Representative and unlock premium earning potential in Omaha! We're seeking dedicated professionals to deliver exceptional service to our community while enjoying industry-leading compensation and comprehensive benefits. This high-impact role combines rewarding public service with competitive pay, professional development, and stability in a government-supported environment.
Why You'll Love This Role:
- Industry-leading salary with annual performance reviews
- Comprehensive benefits package including health/dental/vision
- Generous PTO and paid holidays
- Tuition reimbursement for career advancement
- Pension plan with 10% employer contribution
Responsibilities
- Provide exceptional in-person and phone customer service for DMV transactions
- Process complex vehicle registrations, title applications, and driver's license services
- Resolve customer inquiries and disputes with empathy and professionalism
- Maintain accurate documentation in state-mandated systems
- Train junior staff on DMV procedures and customer service excellence
- Collaborate with law enforcement agencies on compliance matters
- Participate in process improvement initiatives
Qualifications
- 3+ years of high-volume customer service experience
- Proficiency with DMV systems or similar government software
- Exceptional communication and conflict resolution skills
- Ability to handle sensitive information with confidentiality
- Valid Nebraska driver's license with clean record
- Ability to work rotating weekends and occasional overtime
- Associate degree or equivalent experience preferred
- Spanish bilingual certification a plus