Job Description
Are you seeking a stable career with the peace of mind that comes from a reliable paycheck every single week? Metro Nashville Human Services is currently recruiting dedicated professionals to join our vital public service team. We pride ourselves on offering competitive benefits, comprehensive health coverage, and the security of a government career.
Our mission is to improve the quality of life for all Nashvillians. In this role, you will be at the forefront of our community initiatives, providing essential support and assistance to residents. If you are ready to make a tangible difference in your community while enjoying a predictable work-life balance, we encourage you to apply today.
Responsibilities
- Client Assistance: Provide exceptional customer service and assistance to the public regarding government programs, benefits, and general inquiries.
- Record Management: Maintain accurate, up-to-date, and confidential records of client interactions and program applications.
- Documentation: Process incoming paperwork, verify information, and ensure all data entry is error-free.
- Collaboration: Work closely with a diverse team of government employees to streamline departmental operations and achieve strategic goals.
- Compliance: Adhere strictly to all state and local regulations, privacy laws, and agency policies.
- Communication: Communicate effectively with stakeholders, government officials, and the general public both verbally and in writing.
Qualifications
- Education: High School Diploma or GED equivalent is required; an Associate’s degree in Public Administration or a related field is preferred.
- Experience: Previous experience in an administrative, clerical, or customer service role is highly desirable.
- Background: Must pass a standard background check and drug screen as required by state employment laws.
- Skills: Proficient in Microsoft Office Suite (Excel, Word, Outlook) and basic computer navigation.
- Attributes: Strong attention to detail, excellent organizational skills, and the ability to handle sensitive information with discretion.
- Availability: Ability to work a standard full-time schedule, Monday through Friday.