Job Description
Are you seeking a stable career in the public sector? The NC State Operations Center is currently hiring for a Government Operations Specialist to join our night shift team. We offer a hybrid work model, allowing you to work from the comfort of your home or our Raleigh facility, ensuring a perfect work-life balance.
Why Choose Us?
- Competitive Pay: $18.00 - $24.00 per hour with a guaranteed night shift differential.
- Job Security: Join a government-backed organization offering long-term stability.
- Remote Options: Enjoy the flexibility of working from home or on-site.
- Benefits Package: Comprehensive health, dental, and retirement plans.
We are looking for dedicated individuals who are ready to make a difference in the community while enjoying a predictable schedule.
Responsibilities
- Manage and respond to high-volume inquiries from the public and internal stakeholders with professionalism and accuracy.
- Process sensitive government data entry and maintain rigorous document management standards.
- Monitor communication channels (phone, email, chat) and escalate critical operational issues immediately.
- Maintain accurate, up-to-date records of all interactions and transactions in the internal database.
- Collaborate with cross-functional teams to resolve service bottlenecks and improve night shift operations.
- Adhere to all federal and state government compliance protocols and security regulations.
Qualifications
- High school diploma or GED required; associate's degree preferred.
- Proven experience in customer service, data entry, or government operations.
- Excellent verbal and written communication skills with a focus on clarity.
- Ability to work independently, self-motivated, and reliable during night hours.
- Basic computer literacy and proficiency with Microsoft Office Suite and government software.
- Ability to pass a background check and security clearance screening.