Job Description
Are you a skilled IT professional looking for a stable, high-impact role in the public sector? The State of California is currently seeking an Information Technology Specialist to join our team in San Jose. This is an immediate hire opportunity with a commitment to work-life balance and exceptional benefits.
Why Join Us?
As part of the State Government, you will enjoy job security, comprehensive health coverage, and a retirement plan that outperforms the private sector. We are looking for candidates who are driven by public service and technical excellence.
Job Overview
We are seeking a detail-oriented professional to manage our IT infrastructure and provide critical support to state employees. If you thrive in a collaborative environment and want to make a tangible difference in your community, we want to hear from you.
Responsibilities
- Provide Tier 2 technical support and troubleshooting for hardware, software, and network issues.
- Manage and maintain the department's ticketing system to ensure timely resolution of user inquiries.
- Assist in the deployment and configuration of workstations and peripherals across the office.
- Monitor system performance and security protocols to ensure compliance with state regulations.
- Collaborate with cross-functional teams to implement new technology solutions efficiently.
- Conduct regular system audits and software updates to maintain optimal performance.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or a related field (Bachelor's preferred).
- Minimum of 2 years of experience in IT support or systems administration.
- Strong knowledge of Microsoft Windows, Active Directory, and Office 365.
- Experience with ticketing systems (e.g., ServiceNow, JIRA) is highly desirable.
- Ability to communicate complex technical concepts to non-technical staff clearly.
- Valid driver’s license and ability to travel between state facilities.