Job Description
The State of Oklahoma is committed to providing exceptional service to Oklahomans. We are currently seeking a dedicated IT Support Specialist to join our dynamic team in Oklahoma City. This is an excellent opportunity to build a long-term career within the public sector with competitive benefits, including the Oklahoma PERS retirement plan.
In this role, you will serve as a primary point of contact for technical support, ensuring our internal infrastructure remains robust and secure. We are looking for a proactive problem solver who thrives in a collaborative environment.
Responsibilities
- Provide Tier 2 and Tier 3 technical support for hardware, software, and network issues within the State network.
- Configure, install, and troubleshoot desktop computers, laptops, printers, and mobile devices.
- Manage user accounts, permissions, and Active Directory services.
- Document technical issues, resolutions, and standard operating procedures for the help desk.
- Assist in the migration and deployment of new hardware and software updates.
- Respond to service requests and incidents via the ticketing system in a timely manner.
- Conduct end-user training on new technologies and software applications.
Qualifications
- Associate degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Minimum of 2 years of experience in a Help Desk or Technical Support role.
- Proficiency with Microsoft Windows operating systems (10/11) and Microsoft Office Suite.
- Strong knowledge of Active Directory, Group Policy, and TCP/IP networking.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical staff.
- Ability to work independently and prioritize multiple tasks in a fast-paced government environment.
- Ability to obtain a background check and pass a drug screen.