Job Description
Are you looking for a stable career with a meaningful impact? Join the City of Austin and help us build a more connected community. We are currently seeking a skilled IT Support Specialist to join our dynamic technology team. This role offers competitive pay, comprehensive benefits, and the satisfaction of serving the public.
Why Join Us?
- Weekly Pay: Get paid on time, every week.
- Public Service: Work for an organization that values integrity and community service.
- Benefits: Comprehensive medical, dental, and vision coverage.
- Retirement: Access to the Texas Municipal Retirement System (TMRS).
We are looking for a problem-solver who thrives in a fast-paced government environment. If you have a passion for technology and a desire to help others, we want to hear from you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to City employees via phone, email, and in-person.
- Manage and resolve help desk tickets in the ServiceNow system efficiently and accurately.
- Install, configure, and troubleshoot hardware, software, and peripherals (laptops, printers, VPNs).
- Perform regular maintenance on workstations and network equipment to ensure optimal performance.
- Assist in the deployment of new devices and software updates across multiple city departments.
- Document all technical issues and resolutions in the knowledge base.
Qualifications
- High school diploma or GED required; Associate’s degree in Information Technology or related field preferred.
- Minimum of 2 years of experience in IT support or help desk operations.
- Experience with government IT systems and compliance standards is a plus.
- Strong knowledge of Microsoft Office Suite and Windows operating systems.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and prioritize multiple tasks effectively.