Job Description
Are you a tech-savvy professional seeking excellent benefits and the flexibility of daily pay jobs? Apex Federal Solutions is currently hiring a dedicated IT Support Specialist to join our dynamic team in Los Angeles. We are a premier federal contractor committed to delivering top-tier technology solutions. In this role, you will ensure the smooth operation of our IT infrastructure while enjoying competitive compensation and comprehensive health coverage.
Why Choose Us?
- Daily Pay Options: Access your earnings when you need them, giving you the financial freedom you deserve.
- Excellent Benefits: Comprehensive medical, dental, and vision plans, along with 401(k) matching.
- Growth Opportunities: Clear career progression paths within a stable federal sector environment.
Don't miss this chance to advance your career in a role that values your skills and offers the security of federal contracting. Apply today to join the best in the industry!
Responsibilities
- Provide Tier 1 and Tier 2 technical support to federal employees via phone, email, and remote desktop tools.
- Install, configure, and troubleshoot hardware and software systems, including Windows and Mac OS.
- Manage and maintain network connections, printers, and peripherals to ensure minimal downtime.
- Log and track all support tickets in the Service Desk system, ensuring timely resolution.
- Conduct regular system audits and perform preventive maintenance to ensure security compliance.
- Collaborate with the network engineering team to implement upgrades and security patches.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- Minimum of 2 years of experience in IT support, help desk, or a related technical role.
- Strong knowledge of Microsoft Office Suite, Active Directory, and basic networking concepts.
- Excellent problem-solving skills and the ability to communicate complex technical information clearly.
- Ability to work flexible hours, including occasional evenings or weekends if required by project needs.
- Must be a U.S. Citizen and willing to pass a federal background check and drug screen.