Job Description
Are you eager to launch a meaningful career in public service? The City of Detroit is seeking a dedicated IT Support Specialist (Entry Level) to join our dynamic Technology team. In this role, you will play a crucial part in maintaining the digital infrastructure that keeps our city running smoothly. We offer a comprehensive benefits package, including health insurance, retirement plans, and opportunities for professional growth within the public sector.
As an entry-level professional, you will gain hands-on experience in a fast-paced environment, working alongside seasoned experts to support over-the-counter and remote user requests. This is an excellent opportunity for recent graduates or career changers looking to make an impact in their community.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues.
- Assist in the deployment and configuration of new workstations and mobile devices.
- Monitor system performance and respond to alerts to ensure maximum uptime.
- Document technical issues and resolutions in our ticketing system.
- Collaborate with senior IT staff to implement system upgrades and security patches.
- Conduct training sessions for staff on standard office software and security protocols.
Qualifications
- High school diploma or GED required; Associate’s degree in Computer Science, Information Technology, or related field is a plus.
- Basic understanding of computer hardware, operating systems, and networking concepts.
- Strong problem-solving skills and attention to detail.
- Excellent written and verbal communication abilities.
- Ability to work independently and as part of a collaborative team environment.
- Willingness to obtain relevant security clearances or certifications upon hiring.