Job Description
Launch Your Career in Public Service with the State of Washington!
The State of Washington is actively seeking a motivated Entry-Level IT Support Specialist to join our innovative Technology division in Seattle. We are looking for individuals eager to start a rewarding career in government, offering competitive compensation and excellent benefits including comprehensive health coverage, a state pension, and generous paid time off.
In this role, you will serve as the first point of contact for state employees, providing technical assistance and ensuring our digital infrastructure runs smoothly. You will gain hands-on experience with modern technologies while contributing to critical public services.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and ticketing systems to over 5,000 state employees.
- Diagnose and resolve hardware and software issues, including desktops, laptops, printers, and mobile devices.
- Configure and deploy new hardware and software for incoming employees.
- Conduct user training sessions on office applications, cybersecurity best practices, and internal systems.
- Maintain accurate documentation of all support incidents and resolutions in our IT Service Management database.
- Collaborate with senior technicians to troubleshoot complex network connectivity and software conflicts.
Qualifications
- High School Diploma or GED required; Associate degree in Information Technology or related field preferred.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and basic computer navigation skills.
- Strong customer service skills with the ability to communicate technical concepts clearly to non-technical users.
- Basic knowledge of computer hardware (assembly, disassembly, peripherals) is a plus but not required for entry-level candidates.
- Problem-solving mindset and the ability to work independently and as part of a team.
- Reliability and attention to detail are essential for this government position.