Job Description
We are currently seeking a detail-oriented IT Support Specialist to join our dynamic team in Colorado Springs. In this pivotal role, you will provide critical technical infrastructure support to federal and state government agencies, ensuring mission continuity and data integrity. We are proud to offer daily pay options for qualified candidates, providing the financial flexibility you deserve.
Why You Will Love Working With Us:
- Competitive salary with annual performance bonuses.
- Daily Pay availability for select positions.
- Comprehensive medical, dental, and vision insurance.
- Generous 401(k) matching and retirement plans.
- Flexible work schedules and professional growth opportunities.
Join a team dedicated to excellence in government services and be part of something bigger than yourself.
Responsibilities
- Provide Tier 2 and Tier 3 technical support for hardware, software, and network infrastructure within secure government environments.
- Manage user accounts, permissions, and Active Directory administration to ensure strict security compliance.
- Perform system maintenance, patch management, and troubleshooting of desktop environments and mobile devices.
- Document all technical issues, resolutions, and standard operating procedures (SOPs) for team knowledge sharing.
- Collaborate with system administrators to deploy new technologies and improve network efficiency.
- Conduct regular security audits and assist in the implementation of cybersecurity protocols.
Qualifications
- Associate’s degree in Information Technology, Computer Science, or a related field (Bachelor’s degree preferred).
- Minimum of 2-4 years of experience in IT support, preferably within a government, defense, or contracting environment.
- Strong working knowledge of Microsoft Office Suite and Active Directory.
- Experience with VPNs, firewalls, and network troubleshooting protocols.
- Ability to obtain and maintain a government security clearance (Secret or Top Secret) is a plus.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical stakeholders.