Job Description
Join a Premier Government Agency in Jacksonville!
We are currently seeking a highly skilled IT Support Specialist to join our dynamic team. This is an immediate hire opportunity offering job security, comprehensive benefits, and the chance to serve the community.
If you have a strong background in IT infrastructure and a passion for public service, we want to hear from you.
Responsibilities
- Provide Tier 2 technical support to government staff and constituents.
- Manage and troubleshoot hardware, software, and network issues.
- Maintain accurate records of all service tickets and incidents.
- Ensure compliance with federal security protocols and data privacy laws.
- Conduct regular system updates and security patching.
Qualifications
- Associate degree in Computer Science, IT, or related field (Bachelor's preferred).
- Proven experience in IT support or helpdesk environments.
- Certifications such as CompTIA A+ or Security+ are highly desirable.
- Strong understanding of Windows Server and Active Directory.
- Excellent problem-solving and communication skills.