Job Description
Are you ready to make a difference with weekly pay in Washington, DC?
Join the District of Columbia Government as an IT Support Specialist. We are currently seeking a highly motivated and technically proficient professional to join our dynamic IT team. This is an excellent opportunity to work in a stable government environment, offering competitive benefits and a commitment to employee well-being.
In this role, you will serve as the first point of contact for internal staff, providing technical assistance to ensure the smooth operation of our critical infrastructure. If you are looking for a career with consistent weekly pay and the chance to serve the public, we want to hear from you.
Join the District of Columbia Government as an IT Support Specialist. We are currently seeking a highly motivated and technically proficient professional to join our dynamic IT team. This is an excellent opportunity to work in a stable government environment, offering competitive benefits and a commitment to employee well-being.
In this role, you will serve as the first point of contact for internal staff, providing technical assistance to ensure the smooth operation of our critical infrastructure. If you are looking for a career with consistent weekly pay and the chance to serve the public, we want to hear from you.
Responsibilities
- Provide Tier 2 and Tier 3 technical support to DC government employees via phone, email, and in-person.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage user accounts, permissions, and security access within Active Directory.
- Perform system installations, upgrades, and patch management for Windows and Mac environments.
- Collaborate with network administrators to maintain system stability and security.
- Document all technical issues and resolutions in the helpdesk ticketing system.
- Conduct training sessions for staff on new software and security protocols.
Qualifications
- Associate degree in Information Technology, Computer Science, or related field (Bachelor's degree preferred).
- Certification such as CompTIA A+, Network+, or Microsoft MCSA is highly desirable.
- Minimum of 2 years of experience in IT support, help desk, or system administration.
- Proficiency in troubleshooting Microsoft Windows and Office Suite applications.
- Strong understanding of network protocols (TCP/IP) and basic hardware components.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to work independently and as part of a team in a fast-paced environment.