Job Description
Are you a calm, quick-thinking professional seeking a rewarding career in public service? The City of San Diego is actively hiring for a Night Shift 311 Dispatcher to join our dedicated team at the 311 Citizen Services Center. In this vital role, you will serve as the primary point of contact for the community during the overnight hours, managing non-emergency service requests and dispatching field crews to ensure the safety and well-being of our citizens.
We are looking for individuals who thrive in high-pressure environments and possess the resilience to work the night shift. Join a stable government organization with excellent benefits, career growth opportunities, and the chance to make a real impact in San Diego.
Why Join Us?
- Competitive Pay: $20.00 - $28.00 per hour based on experience.
- Benefits Package: Comprehensive medical, dental, and vision insurance, plus retirement plans.
- Schedule: Rotating night shift schedule (shift times vary).
Responsibilities
- Monitor and receive incoming calls from citizens reporting non-emergency issues, service requests, and emergencies.
- Dispatch City personnel, including San Diego Police, Fire, and Public Works crews, to incidents as needed.
- Accurately enter and update service requests and incident details into the City’s computer-aided dispatch (CAD) system.
- Maintain a calm and professional demeanor while managing high-volume calls during the night shift.
- Verify caller locations and provide immediate assistance or instructions when appropriate.
- Collaborate with field units and other agencies to ensure efficient response times.
Qualifications
- High School Diploma or GED equivalent required.
- Previous experience in customer service, call center operations, or public safety dispatch preferred.
- Must be available to work rotating night shifts, including weekends and holidays.
- Strong verbal and written communication skills with the ability to type 35+ WPM.
- Candidates must pass a thorough background check, medical exam, and drug screen.