Job Description
Join a Premier Government Agency in Omaha, NE!
Are you seeking a stable career with excellent benefits and a rewarding work-life balance? Omaha Public Works & Infrastructure is currently hiring dedicated Night Shift Customer Service Representatives to join our mission-driven team. We offer competitive pay, comprehensive health coverage, and the opportunity to serve your community 24/7.
As a Night Shift Representative, you will be the first point of contact for citizens requiring assistance with municipal services during evening hours. If you thrive in a dynamic environment and want to secure your future with a government employer, we want to hear from you.
Responsibilities
- Manage High-Volume Inquiries: Respond to phone calls, emails, and live chats from citizens regarding utility services, permits, and infrastructure requests.
- Resolve Complex Issues: Troubleshoot service disruptions and escalate complex cases to senior staff while maintaining a calm, professional demeanor.
- Documentation: Accurately record customer interactions and service requests in the department's database systems.
- Shift Support: Ensure smooth operations and customer satisfaction during night shift hours (10:00 PM - 6:00 AM).
- Team Collaboration: Communicate effectively with morning shift teams to ensure continuity of service.
Qualifications
- Education: High School Diploma or GED required; Associate's degree preferred.
- Experience: Minimum of 1 year of customer service experience in a high-volume call center or government setting.
- Availability: Must be available to work night shifts, weekends, and holidays as required.
- Skills: Strong verbal communication skills and proficiency with computer software (CRM systems, Microsoft Office).
- Reliability: Proven track record of punctuality and dependability.