Job Description
Secure Your Future in Public Service
Are you seeking a stable career with the security and benefits of the government sector? Memphis Federal Services is looking for dedicated professionals to join our 24/7 Operations Center. We offer a supportive environment, competitive pay, and the opportunity to make a real impact in your community.
Our night shift team plays a critical role in ensuring the continuity of government operations and assisting the public during non-business hours. If you are reliable, detail-oriented, and ready for a new challenge, we want to hear from you.
Responsibilities
- Monitor and manage incoming communications channels (phone, email, chat) during assigned night shifts.
- Process sensitive government data with the highest level of accuracy and confidentiality.
- Assist constituents with inquiries regarding public services, policies, and procedures.
- Maintain and update digital records and case files in our secure government database.
- Collaborate with day-shift supervisors to ensure seamless workflow transitions.
- Adhere to all federal security protocols and compliance regulations.
- Resolve complex issues efficiently while maintaining a professional demeanor.
Qualifications
- High School Diploma or GED required; Associate's degree preferred.
- U.S. Citizenship is required for this position.
- Previous experience in a customer service or administrative role is a plus.
- Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work rotating night shifts, including weekends and holidays.
- Strong written and verbal communication skills.
- Reliable internet connection and a quiet workspace are mandatory.