Job Description
Are you an IT professional seeking stability, growth, and a unique work-life balance? Raleigh City Government is currently seeking a dedicated Night Shift IT Support Specialist to join our dynamic team. In this pivotal role, you will ensure the continuity of critical government services and support infrastructure for our citizens, even after hours. We offer a comprehensive benefits package, competitive pay, and a secure environment where your technical expertise truly matters.
Why Join Us?
- Impactful Work: Support essential public services and infrastructure in North Carolina.
- Stability: Government-backed employment with excellent job security.
- Benefits: Comprehensive health, dental, vision, and retirement plans.
- Schedule: Enjoy a stable night shift schedule (e.g., 10:00 PM - 6:00 AM) with reduced office traffic.
Responsibilities
- Provide Tier 2 and Tier 3 technical support for hardware, software, and network issues for government staff and citizens.
- Monitor system alerts and perform preventative maintenance on servers and workstations during off-hours.
- Resolve complex helpdesk tickets escalated from the day shift support team.
- Ensure strict adherence to government security protocols and data privacy regulations.
- Collaborate with cross-functional teams to implement technology upgrades and patches.
- Maintain accurate documentation of incidents, resolutions, and system configurations.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Minimum of 2 years of experience in IT Helpdesk or Desktop Support roles.
- Proficiency in Windows 10/11, Microsoft Office Suite, and Active Directory.
- Strong troubleshooting skills for networking, printers, and peripherals.
- Ability to work independently and effectively during night shifts.
- Strong verbal and written communication skills for interacting with diverse stakeholders.