Job Description
Are you ready to secure the state’s digital future on your terms?
The State of California Department of Technology is seeking a highly motivated Night Shift IT Support Specialist to join our dynamic team in San Diego. In this pivotal role, you will ensure the stability, security, and performance of our critical infrastructure during off-hours, providing essential technical support to state agencies.
We offer unparalleled job security, comprehensive benefits, and a competitive salary package. If you excel in a self-directed environment and want to make a tangible impact on public service, we want to hear from you.
Why Join Us?
- Stability: Work for a government entity with long-term job security.
- Benefits: Comprehensive medical, dental, vision, and retirement plans.
- Flexibility: Dedicated night shift schedule allowing for a work-life balance.
- Growth: Opportunities for advancement within the state technology sector.
Responsibilities
- Monitor and maintain the health of servers, network infrastructure, and end-user devices during the night shift.
- Provide Tier 2 technical support via ticketing systems, resolving hardware and software issues efficiently.
- Implement and enforce security protocols to protect sensitive state data and systems.
- Conduct routine system backups and patch management during low-traffic hours.
- Escalate critical incidents to Tier 3 support or management teams as required.
- Document all troubleshooting steps and system changes in accordance with ITIL standards.
- Collaborate with cross-functional teams to ensure seamless operational continuity.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Minimum of 3-5 years of experience in IT support, help desk, or system administration.
- Proficiency in Windows Server, Active Directory, and Microsoft Office Suite.
- Strong knowledge of networking concepts (TCP/IP, DNS, DHCP) and hardware troubleshooting.
- Ability to work independently and perform duties with minimal supervision.
- Excellent written and verbal communication skills for ticket documentation and team coordination.
- Flexibility to work rotating night shifts, including weekends and holidays.