Job Description
Are you a tech-savvy problem solver looking for stability and impact? The Texas Department of Information Resources (DIR) is seeking a dedicated Night Shift IT Support Specialist to join our critical infrastructure team in Austin, TX. This is a unique opportunity to serve the state of Texas while enjoying the unique benefits of a structured night schedule.
In this role, you will be the first line of defense for our 24/7 operations, ensuring government systems remain secure and accessible. We pride ourselves on a high-conversion culture of innovation and reliability.
Why Join the State of Texas?
- Competitive Compensation: Salary range from $55,000 to $75,000.
- Comprehensive Benefits: Medical, dental, vision, and life insurance.
- Retirement Security: Texas Pension System with employer contribution.
- Work-Life Balance: Stable night shift schedule.
Apply today to advance your career in public service!
Responsibilities
- Monitor system performance, logs, and alerts during assigned night shift hours to ensure 99.9% uptime for state servers.
- Resolve hardware, software, and network connectivity issues for internal government employees using the Service Desk ticketing system.
- Perform routine system backups, patch management, and security updates during low-traffic periods.
- Respond to emergency alerts and troubleshoot critical infrastructure failures outside of standard business hours.
- Maintain accurate documentation of incidents, resolutions, and change logs in the IT asset management database.
- Collaborate with day-shift teams to hand off unresolved tickets and ensure seamless service continuity.
Qualifications
- High School Diploma or GED required; Associate’s degree in Computer Science, Information Technology, or related field is preferred.
- Minimum of 2 years of experience in IT support, help desk, or system administration.
- Must be available to work a rotating night shift schedule (e.g., 6:00 PM to 2:00 AM or 10:00 PM to 6:00 AM).
- Strong knowledge of Windows Server, Active Directory, and basic network troubleshooting (TCP/IP, DNS, DHCP).
- Familiarity with remote support tools (e.g., TeamViewer, RDP) and ticketing software (e.g., ServiceNow).
- Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical users.