Job Description
Join Phoenix's elite emergency response team as a Night Shift Public Safety Dispatcher. Protect our community by managing critical 911 calls, coordinating emergency services, and ensuring rapid response during high-stakes situations. This vital role requires exceptional composure and precision while operating in our state-of-the-art Emergency Communications Center.
Why Work Night Shift with Us? Enjoy premium pay differentials, quieter shift dynamics, and the opportunity to make life-saving decisions during off-peak hours. We offer comprehensive benefits including health insurance, retirement plans, and tuition reimbursement.
Responsibilities
- Process 911 emergency calls and prioritize response protocols
- Dispatch police, fire, and medical units using CAD/RMS systems
- Maintain accurate incident documentation and logs
- Coordinate multi-agency responses during critical incidents
- Provide crisis intervention and pre-arrival medical instructions
- Operate radio systems and maintain communication channels
- Adhere to HIPAA and NIMS compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1-year emergency dispatch or customer service experience
- National Emergency Number Association (NENA) certification
- Valid Arizona driver's license
- Ability to pass background check and psychological evaluation
- Proficiency in computer-aided dispatch (CAD) systems
- Exceptional multitasking and stress management abilities
- Bilingual English/Spanish highly desirable