Job Description
Make an Impact in Your Community
Join the dynamic team at the City of Seattle as a Part-Time Customer Service Representative. We are looking for motivated individuals who excel in public service and are eager to contribute to the smooth operation of our essential city services. This role offers the perfect blend of professional growth and work-life balance.
Why Join Us?
- Community Impact: Directly assist residents and businesses in navigating city services.
- Flexible Schedule: Enjoy a part-time schedule designed to accommodate your lifestyle.
- Competitive Pay: Earn a competitive hourly rate between $22.00 and $28.00.
- Professional Environment: Work in a modern, supportive government setting.
Responsibilities
- Provide exceptional customer service to residents, visitors, and businesses via phone, email, and in-person inquiries.
- Process service requests, permit applications, and general information requests accurately and efficiently.
- Maintain accurate records of customer interactions and transactions using internal databases and software.
- Collaborate with department staff to resolve complex issues and improve service delivery.
- Assist with administrative tasks such as filing, data entry, and preparing correspondence.
- Ensure compliance with all city policies, procedures, and safety regulations.
Qualifications
- High School Diploma or GED required; Associate’s degree or prior customer service experience is a plus.
- Proven experience in customer service, public administration, or a related field.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and experience with database management software.
- Excellent verbal and written communication skills with a focus on clarity and empathy.
- Ability to work independently and manage time effectively in a fast-paced environment.
- Reliable attendance and the flexibility to work evenings, weekends, and holidays as needed.