Job Description
Are you seeking a stable, impactful career within the public sector? The Georgia State Government is currently hiring Part-Time Customer Service Representatives to join our dedicated team. In this vital role, you will serve the residents of Georgia by providing exceptional support regarding tax inquiries, processing payments, and ensuring a positive experience for every taxpayer we serve.
We pride ourselves on being an equal opportunity employer. We offer a competitive hourly wage, flexible scheduling to help you balance work and life, and a comprehensive benefits package that includes state retirement plans and professional development opportunities.
Responsibilities
- Respond to incoming inquiries from taxpayers via phone, email, and in-person interactions with a focus on accuracy and empathy.
- Process payments, refunds, and correspondence efficiently using state-of-the-art financial software.
- Research and resolve complex tax discrepancies by cross-referencing internal databases and collaborating with senior analysts.
- Document all customer interactions and transactions in the secure government database to maintain accurate records.
- Assist in the collection and verification of required documentation for various state programs and tax filings.
- Uphold strict confidentiality protocols when handling sensitive personal and financial information.
Qualifications
- High School Diploma or GED is required; an Associate’s degree in a relevant field is a plus.
- Minimum of one year of customer service or administrative support experience preferred.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and capable of learning proprietary government systems quickly.
- Strong verbal and written communication skills with the ability to explain complex tax regulations in simple terms.
- Must be a resident of the State of Georgia (valid Georgia Driver’s License may be required for site-based positions).
- Ability to work flexible hours, including some evenings and weekends, as needed to meet service demands.