Job Description
Join the Social Security Administration as a Part-Time Administrative Specialist and contribute to serving Maryland residents with integrity and purpose. This federal position offers flexible hours while supporting critical public services in our Baltimore office. Enjoy competitive federal benefits, professional development opportunities, and the satisfaction of working for an agency that impacts millions of Americans daily.
Responsibilities
- Process and verify citizen applications for Social Security benefits with precision
- Manage confidential case files ensuring compliance with federal regulations
- Provide courteous assistance to walk-in clients via phone and in-person inquiries
- Prepare accurate correspondence and administrative documentation
- Collaborate with federal team members to resolve complex benefit inquiries
- Maintain strict adherence to HIPAA and federal data security protocols
Qualifications
- US citizenship and ability to pass federal background check
- High school diploma or equivalent (college preferred)
- 2+ years administrative experience in customer service role
- Proficiency with Microsoft Office Suite and federal databases
- Excellent communication skills and attention to detail
- Ability to work 20-25 hours weekly with flexible scheduling
- Basic knowledge of federal benefit programs preferred