Job Description
Join the Social Security Administration as a Part-Time Federal Benefits Specialist in Columbus, Ohio. This role offers a competitive hourly wage, comprehensive federal pension plan, and flexible scheduling. As a vital member of our team, you'll assist citizens with retirement, disability, and survivor benefits while maintaining strict confidentiality and compliance with federal regulations. Enjoy a stable career path with advancement opportunities and excellent work-life balance.
Responsibilities
- Process and adjudicate Social Security benefit claims with 99% accuracy
- Provide expert guidance to beneficiaries via phone, email, and in-person appointments
- Maintain detailed case records in federal systems (eBENEFITS and MSSICS)
- Conduct eligibility verification using federal guidelines and documentation
- Collaborate with medical professionals for disability case reviews
- Present community outreach programs on retirement planning
- Ensure compliance with SSA policies and HIPAA regulations
Qualifications
- US citizenship required
- Associate's degree in Public Administration or related field
- 2+ years customer service experience in government/finance
- Proficiency with Microsoft Office Suite and database systems
- Ability to pass federal background check and credit check
- Strong analytical skills for complex benefit calculations
- Spanish fluency preferred (bilingual bonus available)
- Familiarity with SSA policies and procedures