Job Description
Join the Nation’s Largest Portfolio of Real Estate and Technology Infrastructure.
The U.S. General Services Administration (GSA) is seeking a highly motivated Part-Time IT Support Specialist to join our dynamic team in Chicago, Illinois. In this pivotal role, you will provide critical technical assistance to federal employees, ensuring our digital systems remain secure, efficient, and operational. We pride ourselves on offering a hybrid work model that provides the flexibility of part-time work with the stability and benefits of the federal government.
Why Join Us?
- Competitive hourly wages with annual cost-of-living adjustments.
- Comprehensive federal benefits package, including health, dental, and vision insurance.
- Retirement plan with agency contributions.
- Opportunity to work on high-impact projects within the public sector.
Responsibilities
- Tier 2/3 Technical Support: Provide advanced troubleshooting and support for hardware, software, and network issues for federal staff.
- System Administration: Assist in the installation, configuration, and maintenance of desktop environments, operating systems, and peripheral equipment.
- Security Compliance: Adhere to strict federal security protocols and assist in the enforcement of cybersecurity best practices.
- Documentation: Maintain accurate records of incidents, resolutions, and system configurations within the ServiceNow ticketing system.
- Hardware Management: Manage inventory, perform regular hardware audits, and coordinate the repair or replacement of equipment.
Qualifications
- Citizenship Requirement: Must be a U.S. Citizen and eligible for a Public Trust Security Clearance.
- Education: Associate degree in Information Technology, Computer Science, or related field (or equivalent technical experience).
- Experience: Minimum of 1-2 years of experience in IT support, helpdesk, or systems administration.
- Technical Skills: Strong proficiency in Microsoft Windows 10/11, Office 365, and Active Directory.
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.