Job Description
Are you seeking a meaningful career with the flexibility to balance your professional and personal life? Federal Digital Services is currently hiring a Part-Time Federal IT Support Specialist to join our team in Seattle, WA. In this pivotal role, you will provide essential technical assistance to federal personnel, ensuring critical systems remain operational and compliant with stringent government regulations.
Why This Role?
- Flexible Schedule: Enjoy a part-time arrangement designed to fit your lifestyle while delivering high-impact work.
- Competitive Compensation: Earn a competitive hourly rate with opportunities for overtime.
- Impactful Work: Contribute directly to the efficiency of federal operations and national security infrastructure.
- Professional Growth: Work alongside industry veterans in a secure, state-of-the-art environment.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network issues for federal staff.
- Diagnose and resolve complex technical problems, escalating issues to Tier 3 as necessary.
- Maintain and troubleshoot local area networks (LANs) and wide area networks (WANs).
- Ensure strict adherence to federal compliance standards, including FISMA and NIST guidelines.
- Document all incidents, resolutions, and configurations in the ticketing system.
- Conduct regular system audits and hardware maintenance to prevent downtime.
Qualifications
- Associate degree in Information Technology, Computer Science, or related field (or equivalent experience).
- Active or eligibility for a Secret Security Clearance.
- Experience with Microsoft Windows Server, Active Directory, and Office 365.
- Strong knowledge of federal IT infrastructure and security protocols.
- Excellent verbal and written communication skills for client-facing interactions.
- Ability to work independently and manage time effectively in a remote/hybrid setting.