Job Description
Wake County Government is seeking a dedicated and detail-oriented Part-Time Information Technology Support Specialist to join our dynamic team. In this pivotal role, you will serve as the first point of contact for county employees seeking technical assistance, ensuring our digital infrastructure remains robust and our staff can perform their duties efficiently.
We are looking for an individual who is passionate about technology and committed to public service. This position offers a flexible schedule, a competitive wage, and the unique opportunity to make a tangible impact within the community you call home.
Why Join Us?
- Competitive hourly compensation ($20.00 - $25.00/hr).
- Flexible part-time schedule (20-30 hours per week).
- Opportunity to serve the public and support local government operations.
- Professional development and networking opportunities.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person to county staff.
- Diagnose, troubleshoot, and resolve hardware and software issues for desktops, laptops, and peripherals.
- Assist with the setup, configuration, and deployment of new hardware and software for employees.
- Manage user accounts, permissions, and security access within Active Directory.
- Maintain accurate documentation of help desk tickets and resolution logs.
- Collaborate with the IT team to improve service delivery and support processes.
Qualifications
- High school diploma or GED equivalent required; Associate’s degree in Information Technology or related field preferred.
- 1-2 years of experience in IT support, help desk, or a related technical role.
- Familiarity with Microsoft Windows operating systems, Office 365, and basic networking concepts.
- Strong customer service skills with the ability to communicate complex technical concepts clearly to non-technical users.
- Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
- Reliable transportation is required.