Job Description
Are you looking for a meaningful role in public service that offers flexible hours? The City of Tampa is seeking a dedicated and technically proficient Part-Time IT Support Specialist to join our dynamic Information Technology team. In this pivotal role, you will ensure the reliability and security of our technology infrastructure, directly supporting the operational efficiency of city departments.
We are committed to fostering an inclusive environment where innovation thrives. As a part of our government team, you will play a key role in bridging the gap between complex technology and the end-user experience.
Responsibilities
- Tier-One Support: Provide exceptional technical troubleshooting and customer service for hardware, software, and network connectivity issues.
- Asset Management: Assist in the tracking, inventory, and deployment of IT equipment and peripherals for city staff.
- System Maintenance: Support the installation, configuration, and maintenance of operating systems, printers, and peripherals.
- Security Compliance: Help enforce IT security policies and ensure that workstations adhere to data protection standards.
- Help Desk Operations: Manage ticketing systems to log, track, and resolve IT incidents efficiently during assigned shifts.
- Vendor Liaison: Coordinate with external vendors regarding service requests and technical support as needed.
Qualifications
- Education: High School Diploma or GED equivalent; Associate degree in Information Technology, Computer Science, or a related field is preferred.
- Experience: Minimum of 1-2 years of experience in IT support, help desk, or a related technical role.
- Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and knowledge of Windows 10/11 operating systems.
- Communication: Excellent verbal and written communication skills with the ability to interact professionally with diverse city staff.
- Flexibility: Ability to work a part-time schedule, including occasional evenings or weekends as required for government operations.