Job Description
Are you a tech-savvy professional looking to make a tangible difference in your community? The City and County of Denver is seeking a dedicated Part-Time IT Support Technician to join our dynamic technology team.
In this role, you will provide essential technical assistance to city employees, ensuring our government operations run smoothly. This is a unique opportunity to serve the public while enjoying the flexibility of part-time work.
Why Join Us?
- Mission-Driven Work: Contribute to the digital infrastructure that powers the City of Denver.
- Flexible Schedule: Enjoy a work-life balance with part-time hours.
- Competitive Pay: Earn a competitive hourly wage in a stable government environment.
We are looking for individuals who take pride in their technical skills and possess a strong desire to help others succeed.
Responsibilities
- Provide tier-1 technical support and troubleshooting for hardware, software, and network connectivity issues.
- Manage and respond to IT service tickets in a timely and professional manner.
- Assist in the deployment, configuration, and maintenance of workstations and peripherals.
- Collaborate with the IT team to ensure data security and compliance with city policies.
- Conduct basic training sessions for staff on software applications and digital tools.
- Maintain accurate inventory records for IT equipment and supplies.
Qualifications
- High School Diploma or GED equivalent required; Associate’s degree in IT or related field preferred.
- Minimum of 1-2 years of experience in technical support or a related IT role.
- Strong knowledge of Microsoft Office Suite and troubleshooting operating systems (Windows).
- Excellent verbal and written communication skills for interacting with diverse stakeholders.
- Ability to prioritize tasks and work independently in a fast-paced environment.
- Must be able to pass a background check and adhere to federal and state government employment standards.