Job Description
Join our mission-driven team as a Part-Time Public Benefits Specialist at the Texas Department of Health and Human Services. This role offers flexible hours while making a tangible impact in our community. You'll assist eligible Dallas residents with accessing vital healthcare and nutrition programs through dedicated customer service and accurate case management. Perfect for students, career-changers, or those seeking meaningful part-time work with state benefits.
Responsibilities
- Screen and process Medicaid/SNAP applications for Dallas County residents
- Provide exceptional customer service via phone, email, and in-person consultations
- Verify applicant eligibility using state databases and documentation
- Maintain accurate case records in state benefits management systems
- Collaborate with community partners to promote program awareness
- Resolve complex benefit inquiries through research and policy interpretation
- Conduct periodic case reviews for compliance verification
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or administrative experience
- Proficiency with Microsoft Office Suite and database systems
- Strong written and verbal communication skills in English/Spanish
- Ability to handle sensitive information with confidentiality
- Basic knowledge of public assistance programs (training provided)
- Valid Texas driver's license and reliable transportation
- Pass background check and fingerprinting requirements