Job Description
Join the City of Tucson's dynamic team as a Part-Time Public Service Representative. This role is perfect for community-focused individuals seeking flexible hours while making a meaningful impact in local government. You'll serve as the first point of contact for residents, providing essential information and support across city services.
We offer a supportive work environment, competitive pay, and opportunities for professional development. Ideal candidates thrive in fast-paced settings and possess excellent communication skills. Part-time positions include weekday, weekend, and evening shifts to accommodate diverse schedules.
Responsibilities
- Respond to citizen inquiries via phone, email, and in-person regarding city services and programs
- Assist residents with permit applications, utility billing, and municipal documentation
- Process and route service requests to appropriate city departments
- Maintain accurate records of interactions and transactions in government databases
- Collaborate with cross-functional teams to resolve complex citizen concerns
- Participate in community outreach events to promote city services
- Adhere to strict confidentiality protocols and data security standards
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service experience in public or private sector
- Proficiency with Microsoft Office Suite and government software systems
- Exceptional verbal and written communication skills in English
- Ability to handle sensitive information with discretion and professionalism
- Valid Arizona driver's license with clean driving record
- Ability to work flexible hours including nights and weekends
- Pass background check and fingerprinting requirements