Job Description
Join Pennsylvania's dedicated public service team as a Part-Time Public Service Representative. This dynamic role offers flexible hours while serving Philadelphia communities through vital state government programs. Perfect for students, career-changers, or professionals seeking work-life balance. Enjoy competitive pay, comprehensive training, and the opportunity to make tangible impact in citizens' lives.
Position includes hybrid work options with 20-25 hours weekly. Ideal candidates thrive in fast-paced environments and possess strong communication skills.
Responsibilities
- Process citizen inquiries and applications for state benefits programs
- Maintain accurate digital records and documentation systems
- Collaborate with cross-functional teams on public outreach initiatives
- Conduct eligibility screenings for state assistance programs
- Assist with community event coordination and public education
- Generate weekly performance reports using state databases
- Support departmental compliance with state regulations
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- Minimum 1 year customer service or administrative experience
- Proficiency in Microsoft Office Suite and data entry systems
- Excellent verbal and written communication skills
- Ability to handle sensitive information with confidentiality
- Valid Pennsylvania driver's license (if field visits required)
- Must pass background check and state clearance
- Bi-lingual English/Spanish speakers strongly encouraged