Job Description
Join the Texas Department of Information Resources (DIR) as a Part-Time Public Service Specialist in Fort Worth! This unique opportunity allows you to serve the community while gaining valuable government sector experience. DIR protects and secures Texas' critical information systems, and we're seeking organized individuals to support our citizen outreach initiatives.
In this flexible role, you'll be the frontline connection between Texas residents and essential state services. Enjoy a rewarding work environment with competitive pay, professional development opportunities, and the satisfaction of directly impacting public service delivery.
Responsibilities
- Respond to public inquiries via phone, email, and in-person regarding state services
- Assist citizens with benefit applications, documentation, and program eligibility
- Maintain accurate records in state databases using specialized software
- Coordinate community outreach events and informational workshops
- Process administrative paperwork and ensure compliance with state regulations
- Collaborate with cross-functional teams to improve service delivery
- Support digital literacy initiatives for underserved communities
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or public-facing experience
- Proficiency with Microsoft Office Suite and data entry systems
- Strong written and verbal communication skills in English
- Ability to navigate complex state agency resources
- Valid Texas driver's license with clean record
- Pass criminal background check and fingerprinting
- Flexible availability including occasional evenings/weekends