Job Description
Join the U.S. Department of Veterans Affairs in Tucson as a Part-Time Veterans Service Representative. This rewarding role supports our nation's heroes by assisting with benefits claims, providing exceptional customer service, and ensuring seamless access to vital VA services. Enjoy flexible hours while making a meaningful impact in the veteran community.
Responsibilities
- Process and adjudicate veterans' disability compensation claims with precision and empathy
- Conduct thorough interviews to gather comprehensive claim documentation
- Provide clear guidance on VA benefits programs and eligibility requirements
- Maintain accurate case records in the Veterans Benefits Management System (VBMS)
- Collaborate with medical professionals and legal experts to support complex cases
- Respond to inquiries via phone, email, and in-person consultations
- Participate in ongoing training to stay current with policy updates
Qualifications
- U.S. citizenship and valid federal background clearance
- Minimum 2 years of customer service experience
- Proficiency in Microsoft Office Suite and data entry systems
- Strong analytical skills with attention to detail
- Ability to handle sensitive information with confidentiality
- Excellent written and verbal communication skills
- Experience working with veterans or military families preferred
- Ability to work 20-25 hours per week with flexible scheduling