Job Description
Join Durham's elite public safety team as a Police Dispatcher Trainee! No prior experience required – we provide comprehensive paid training to launch your career in emergency communications. You'll be the vital lifeline connecting officers, firefighters, and medical teams during critical incidents. This rewarding role offers rapid career advancement opportunities, competitive benefits, and the chance to make a tangible impact in our community. Our supportive environment ensures you'll develop specialized skills in crisis management, multi-agency coordination, and life-saving protocols.
Responsibilities
- Receive and prioritize emergency/non-emergency calls via 911 and administrative lines
- Dispatch appropriate police, fire, and EMS units using CAD/RMS systems
- Maintain accurate incident documentation and radio communications logs
- Provide critical pre-arrival medical instructions via EMD protocols
- Coordinate multi-agency responses during complex incidents
- Operate NCIC/DCI systems for warrant/background checks
- Monitor radio traffic and maintain situational awareness
Qualifications
- High school diploma or GED equivalent
- No prior experience required – training provided
- Ability to multitask in high-pressure situations
- Clear communication skills with strong diction
- Basic computer proficiency and typing ability
- U.S. citizenship and NC residency required
- Pass background check, drug screening, and hearing test
- Must be available for rotating shifts/holidays