Job Description
Join Charlotte's elite public safety team as a Police Dispatcher Trainee! We provide all necessary equipment and comprehensive training to launch your career in emergency communications. Work alongside seasoned professionals in a state-of-the-art communication center, serving one of America's fastest-growing cities. This full-time trainee position offers competitive pay, exceptional benefits, and clear advancement pathways within the Charlotte-Mecklenburg Police Department.
Responsibilities
- Receive and prioritize emergency/non-emergency calls via 911 and administrative lines
- Operate Computer-Aided Dispatch (CAD) systems and radio communications equipment
- Coordinate with police, fire, and EMS units during critical incidents
- Document call details and maintain accurate incident logs
- Provide clear, calm instructions to callers during emergency situations
- Utilize multi-channel communication tools (radio, phone, digital)
- Adhere to strict confidentiality and protocol standards
Qualifications
- High school diploma or GED equivalent
- Ability to pass background check and polygraph examination
- Strong typing proficiency (minimum 40 WPM)
- Excellent verbal communication and active listening skills
- Ability to multitask in high-pressure situations
- Basic computer literacy and technical aptitude
- Valid North Carolina driver's license
- No felony convictions or serious misdemeanor offenses