Job Description
We are seeking a dedicated and compassionate Public Benefits Specialist to join our team in Tampa. In this pivotal role, you will assist low-income families and individuals in navigating the complex landscape of state and federal assistance programs. Hillsborough County Government is proud to offer weekly pay and a stable, long-term career path for those committed to public service.
Our mission is to serve our community with integrity and efficiency. As a Benefits Specialist, you will be the first point of contact for many residents seeking help, ensuring they receive the support they need while maintaining strict adherence to regulatory standards.
Responsibilities
- Conduct comprehensive intake interviews to assess eligibility for SNAP, TANF, and Medicaid programs.
- Process applications and documentation accurately and efficiently within established timeframes.
- Maintain accurate and up-to-date case files using the County’s electronic case management system.
- Provide guidance and resources to clients regarding their benefits, rights, and program requirements.
- Collaborate with community partners and other social service agencies to coordinate comprehensive care for clients.
- Resolve complex client inquiries and interpret policies to determine appropriate eligibility.
Qualifications
- High School Diploma or GED required; Bachelor’s degree in Social Work, Public Administration, or a related field is preferred.
- Minimum of 1-2 years of experience in case management, social services, or customer service.
- Strong knowledge of Florida State regulations and public assistance policies.
- Excellent verbal and written communication skills with the ability to explain complex topics clearly.
- Proficiency in Microsoft Office Suite and database management software.
- Ability to handle sensitive information with the highest level of confidentiality and discretion.