Job Description
Join Colorado Springs' elite public safety team as a Communications Officer! This critical role serves as the lifeline between citizens and first responders during emergencies. You'll operate advanced dispatch systems, process 911 calls, and coordinate emergency services across El Paso County. Enjoy comprehensive benefits, paid training, and career advancement opportunities in a mission-driven environment.
We value diversity, integrity, and community service. No prior experience required – we provide all necessary certifications. This position offers competitive pay, retirement plans, and flexible scheduling options.
Responsibilities
- Process emergency and non-emergency 911 calls with precision and empathy
- Dispatch police, fire, and medical units using CAD/RMS systems
- Maintain detailed call logs and incident documentation
- Coordinate multi-agency responses during critical incidents
- Provide crisis intervention and de-escalation techniques
- Operate radio communication equipment per FCC protocols
- Participate in continuous training and certification programs
Qualifications
- High school diploma or equivalent required
- Must pass background check and psychological evaluation
- Ability to multitask in high-pressure situations
- Strong written and verbal communication skills
- Basic computer proficiency (typing test required: 40 WPM)
- Valid Colorado driver's license
- Must be available for 24/7 rotating shifts
- Experience in customer service preferred