Job Description
Join the City of Mesa team as a Public Service Representative and make a direct impact on your community! Enjoy the stability of government employment with the unique benefit of weekly paychecks. This dynamic role involves assisting residents with city services, resolving inquiries, and supporting administrative operations.
We offer comprehensive benefits, professional development opportunities, and a collaborative work environment. If you're passionate about public service and seek financial predictability, this position is your gateway to a rewarding career in Mesa's vibrant government sector.
Responsibilities
- Respond to resident inquiries via phone, email, and in-person regarding city services
- Process permits, licenses, and applications with accuracy and efficiency
- Maintain detailed records in government databases and filing systems
- Collaborate with cross-departmental teams to resolve complex issues
- Participate in community outreach programs and public meetings
- Ensure compliance with municipal regulations and protocols
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 2 years customer service or administrative experience
- Proficiency with Microsoft Office Suite and data entry systems
- Strong communication skills in English (bilingual Spanish a plus)
- Ability to handle sensitive information with discretion
- Valid Arizona driver's license and reliable transportation
- U.S. citizenship or legal authorization to work