Job Description
Join Philadelphia's dynamic public service team in a critical immediate-hire role dedicated to enhancing community engagement and administrative efficiency. This position offers a unique opportunity to serve Philadelphia residents while gaining invaluable government sector experience. Apply now to start within 48 hours!
As a Public Service Representative, you'll be at the forefront of citizen interactions, ensuring seamless service delivery and fostering trust between the government and the community. We're seeking motivated individuals who thrive in fast-paced environments and are committed to public service excellence.
Responsibilities
- Respond to citizen inquiries via phone, email, and in-person with accurate information on city services
- Process administrative documents including permits, licenses, and applications with precision
- Collaborate with cross-departmental teams to resolve complex service issues
- Maintain detailed records using government databases and CRM systems
- Facilitate community outreach initiatives and public information sessions
- Adhere to all federal, state, and municipal regulations
- Support emergency response coordination during critical events
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 2 years customer service or administrative experience
- Proficiency with Microsoft Office Suite and database management
- Ability to pass background check and security clearance
- Strong communication skills with multilingual abilities a plus
- Experience in government or public sector highly desirable
- Ability to work flexible hours including evenings and weekends
- Valid Pennsylvania driver's license required