Job Description
Join our dynamic team and make an immediate impact in your community! The City of Virginia Beach seeks a motivated Public Service Representative to deliver exceptional citizen services. This urgent opening offers a direct path to serving residents while advancing your career in public administration. Enjoy competitive benefits, professional growth opportunities, and the satisfaction of working for a top-rated municipal government.
Why Apply Today? Start immediately in a role where your contributions matter. We're looking for dedicated professionals ready to hit the ground running and help shape Virginia Beach's future.
Responsibilities
- Respond to citizen inquiries via phone, email, and in-person with accurate information
- Process permits, licenses, and municipal service requests efficiently
- Collaborate with cross-functional departments to resolve complex issues
- Maintain detailed records using government databases and software systems
- Represent the city at community events and outreach programs
- Assist in developing process improvements for citizen services
Qualifications
- High school diploma or equivalent (Bachelor's degree preferred)
- Minimum 2 years customer service or administrative experience
- Proficiency with Microsoft Office Suite and government software
- Strong written and verbal communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Knowledge of Virginia Beach municipal services (highly desirable)
- U.S. citizenship and ability to pass background check