Job Description
Join Cleveland's dynamic public service team in an immediate hire opportunity! We're seeking a dedicated Public Service Representative to deliver exceptional citizen services while supporting critical municipal operations. This role offers direct impact on community welfare with comprehensive benefits and rapid onboarding.
Why Join Us? Immediate placement • Competitive salary • Full benefits package • Career advancement opportunities • Work-life balance
Responsibilities
- Process citizen inquiries and service requests across multiple channels (phone, email, in-person)
- Maintain accurate records in municipal databases and document management systems
- Coordinate with city departments to resolve service delivery issues
- Assist with public outreach initiatives and community engagement programs
- Support administrative functions including document processing and data verification
- Adhere to all municipal regulations and confidentiality protocols
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- Minimum 2 years customer service or administrative experience
- Proficiency in Microsoft Office Suite and database management
- Strong communication and problem-solving abilities
- Ability to multitask in fast-paced environment
- Valid Ohio driver's license (if required for field duties)
- U.S. citizenship or legal work authorization