Job Description
Join our dynamic team at the City of Tucson and make an immediate impact in serving our community. We're seeking a highly motivated Public Service Representative to deliver exceptional citizen services and support critical municipal operations. This full-time, immediate hire position offers a competitive salary package with comprehensive benefits and the opportunity to contribute directly to Tucson's growth and development.
Responsibilities
- Provide first-point-of-contact support for citizen inquiries via phone, email, and in-person
- Process permits, licenses, and municipal service requests with precision and efficiency
- Collaborate with department heads to implement public service initiatives
- Maintain accurate records using municipal databases and documentation systems
- Support community outreach programs and public information campaigns
- Assist with emergency preparedness coordination during critical incidents
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 2 years customer service or public sector experience
- Proficiency in Microsoft Office Suite and municipal software systems
- Ability to obtain and maintain security clearance for government systems
- Excellent communication skills in English and Spanish (bilingual preferred)
- Valid Arizona driver's license with clean driving record
- Ability to pass background check and fingerprinting requirements