Job Description
Join the City of Dallas team as a Public Service Specialist and make a tangible impact on our vibrant community. This pivotal role bridges citizens and government services, ensuring efficient delivery of essential programs. You'll collaborate with diverse departments to implement policies, resolve constituent issues, and enhance public engagement. Enjoy competitive benefits, professional development opportunities, and the pride of serving North Texas' largest city.
Responsibilities
- Manage constituent inquiries and complaints through multiple channels (phone, email, in-person)
- Coordinate interdepartmental projects for public service initiatives
- Develop and maintain community outreach programs
- Analyze service delivery metrics for continuous improvement
- Prepare reports for city council and executive leadership
- Train staff on public service protocols and technologies
- Represent the city at community events and public forums
Qualifications
- Bachelor's degree in Public Administration, Political Science, or related field
- 3+ years experience in government or nonprofit operations
- Texas driver's license with clean record
- Proficiency in CRM systems (e.g., Salesforce) and Microsoft Office Suite
- Excellent written and verbal communication skills
- Ability to manage multiple projects with competing deadlines
- Knowledge of Dallas city structure and Texas municipal regulations
- Bilingual English/Spanish preferred