Job Description
Join King County's award-winning public service team and make an immediate impact! We're seeking a motivated Public Service Specialist to deliver exceptional citizen support during our peak service period. This urgent role offers accelerated hiring and competitive benefits, including health insurance and retirement plans. Ideal for candidates with government experience who thrive in fast-paced environments.
Responsibilities
- Process citizen inquiries across multiple communication channels (phone, email, in-person)
- Resolve complex service requests using specialized case management systems
- Coordinate interdepartmental collaboration for multi-agency issues
- Document all interactions with precision in government compliance frameworks
- Conduct outreach to underserved communities with cultural sensitivity
- Support emergency response protocols during public service disruptions
Qualifications
- Minimum 2 years public sector or customer service experience
- Proficiency in Microsoft Office Suite and CRM platforms
- Valid Washington State Driver's License
- Ability to pass federal background check within 48 hours
- Bilingual English/Spanish proficiency preferred
- Knowledge of King County services and regulations