Job Description
Join Raleigh's dynamic public service team in an immediate hire opportunity! We're seeking a dedicated Public Service Specialist to support critical community initiatives with direct impact on residents. This role offers competitive benefits, career advancement pathways, and the chance to serve North Carolina's capital city.
Why Apply? Immediate start date • Comprehensive health/dental/vision • 12 paid holidays • Retirement plan • Professional development stipend
Responsibilities
- Coordinate community outreach programs and stakeholder communications
- Manage constituent service inquiries via phone, email, and in-person
- Support grant application processes and compliance documentation
- Analyze public feedback data to inform policy recommendations
- Collaborate with cross-departmental teams on city initiatives
- Maintain accurate records using municipal database systems
- Present reports at public hearings and community meetings
Qualifications
- Associate's degree in Public Administration or related field (or equivalent experience)
- Minimum 2 years in customer service or public sector role
- Proficiency with Microsoft Office Suite and data visualization tools
- Excellent written/verbal communication skills
- Ability to manage multiple priorities with tight deadlines
- Valid North Carolina driver's license
- U.S. citizenship required for government clearance
- Experience with 311 systems or CRM software preferred