Job Description
Join Illinois' premier public service agency and make a meaningful impact on Chicago communities! We're seeking dedicated professionals to fill critical weekend shift positions ensuring uninterrupted service delivery. Enjoy competitive state benefits, flexible scheduling, and career advancement opportunities while serving Illinois residents.
Responsibilities
- Provide direct constituent support and case management services during weekend hours
- Process eligibility determinations for state assistance programs
- Maintain accurate documentation in state-mandated systems
- Coordinate with cross-agency teams for seamless service continuity
- Conduct community outreach and public education initiatives
- Resolve complex constituent inquiries following state protocols
- Participate in weekend emergency response activations
Qualifications
- Associate's degree in Public Administration or related field
- Minimum 2 years customer service experience
- Proficiency with case management software
- Valid Illinois driver's license (if travel required)
- Bilingual English/Spanish certification preferred
- Ability to work independently with minimal supervision
- Knowledge of Illinois public assistance programs
- Clear criminal background check clearance