Job Description
Join the City of Chicago's dynamic Public Service team as a Weekend Coordinator! This unique role serves as the vital weekend liaison between residents and municipal services, ensuring seamless government operations during non-standard hours. You'll be the face of city government when it matters most, delivering exceptional service while maintaining operational continuity.
Why You'll Love This Role:
- Direct community impact during high-demand weekend hours
- Competitive compensation with comprehensive benefits
- Work-life balance with consistent weekend schedule
- Opportunity for career advancement in public service
Responsibilities
- Manage resident inquiries via phone, email, and in-person during weekend shifts
- Coordinate emergency response protocols for weekend incidents
- Process permits, licenses, and service requests during off-hours
- Collaborate with weekend maintenance and security teams
- Document all interactions and maintain accurate service logs
- Facilitate weekend community outreach events and meetings
- Ensure compliance with municipal service level agreements
Qualifications
- Associate's degree in Public Administration or related field
- 2+ years customer service or government experience
- Exceptional conflict resolution and communication skills
- Ability to work independently with minimal supervision
- Proficiency in Microsoft Office Suite and CRM systems
- Valid Illinois driver's license
- Fluency in English; bilingual Spanish strongly preferred