Job Description
Join Cleveland's dynamic public sector team and make a direct impact on our community's future. We're urgently seeking a dedicated Public Services Coordinator to streamline operations across multiple city departments. This high-impact role requires exceptional organizational skills and a passion for civic engagement. Enjoy comprehensive benefits, competitive compensation, and the opportunity to work in a fast-paced environment where your contributions drive real change.
Responsibilities
- Coordinate inter-departmental projects to ensure seamless service delivery
- Manage citizen inquiries and resolve public service issues within SLAs
- Analyze operational data to identify process improvement opportunities
- Develop and maintain service protocols aligned with municipal regulations
- Liaise with community stakeholders and local government officials
- Prepare regular performance reports for senior leadership
- Oversee volunteer programs and community engagement initiatives
Qualifications
- Bachelor's degree in Public Administration or related field
- 3+ years experience in government or non-profit operations
- Proficiency in municipal software systems (SAP, Salesforce)
- Valid Ohio driver's license
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to obtain security clearance within 30 days
- Ohio residency required